FAQs
Q: Who is DUFU ALLIED SDN. BHD.?
A: DUFU ALLIED SDN. BHD. (934031‑M (201101005888)) is an established company based in Ulu Tiram, Johor, Malaysia. We specialize in Polymer/Rubber, Manufacturing/Production, and Wholesale trade since 2011.
Q: What products do you supply?
A: We supply Polymer/Rubber products and industrial materials (e.g., packaging films, containers, and related polymer items), as well as Manufacturing/Production equipment and solutions. We also provide wholesale trade support for bulk purchasing. Please visit our Products page to view our current catalog.
Q: What is your minimum order quantity (MOQ)?
A: Our minimum order quantity varies depending on the product type. For polymer/rubber materials, MOQ requirements are typically lower and negotiable based on product specifications. For manufacturing equipment, MOQ may vary, and some equipment is available for lease. We offer competitive pricing for bulk purchases. For specific MOQ details and custom requirements, please contact us directly, and we will be happy to assist you with a customized solution.
Q: Do you offer wholesale pricing?
A: Yes, we specialize in wholesale pricing for businesses and bulk purchasers. Our pricing structure is designed to be competitive and affordable for industrial and commercial applications. The more you order, the better the pricing we can offer. We also provide volume discounts for repeat customers and long-term contracts. Contact us for a customized quote based on your order quantity and requirements.
Q: What are your payment terms?
A: Payment terms are negotiable based on order volume and customer relationship. We accept various payment methods including bank transfer and cash. For new customers, payment may be required before delivery. Established customers may qualify for credit terms. Please contact us to discuss payment options suitable for your business needs.
Q: Do you provide delivery service?
A: Yes, delivery can be arranged depending on the order and destination. Delivery timelines and charges vary by location and order size. Please reach out via our Contact Us page for delivery arrangements and a quotation.
Q: What areas do you serve?
A: We serve customers throughout Malaysia. Our main service areas include Johor (where we are based), Kuala Lumpur, Selangor, and surrounding regions. We can arrange delivery to other states as well. Contact us to confirm delivery availability to your location.
Q: How can I place an order?
A: You can place an order by contacting us directly through our contact form or by visiting our facility. You can browse our product catalog online and contact us with your order requirements. Our team will assist you with product selection, technical specifications, pricing, and order processing. For manufacturing equipment and large-scale orders, we recommend scheduling a consultation to discuss your specific needs.
Q: Can I visit your facility or showroom?
A: Yes, you are welcome to visit our facility. We are located at No. 9, Jalan Istimewa 5, Taman Perindustrian Cemerlang, 81800 Ulu Tiram, Johor, Malaysia. We recommend contacting us ahead to schedule a visit so we can ensure someone is available to assist you. For manufacturing equipment viewing and technical consultations, advance booking is recommended to allow our technical team to prepare and provide detailed demonstrations.
Q: Do you supply to businesses only, or also to individual customers?
A: We primarily focus on B2B (business-to-business) transactions, supplying to manufacturers, industrial companies, wholesalers, and businesses requiring polymer/rubber materials or manufacturing equipment. While we welcome inquiries from all customers, our pricing structure and product range are optimized for bulk orders and industrial applications. For individual customers with specific needs, please contact us to discuss availability and pricing.
Q: How long does it take to process an order?
A: Order processing time depends on product availability and order size. For standard polymer/rubber products, orders are typically processed within 1-2 business days. For manufacturing equipment and bulk orders, processing may take longer depending on availability and customization requirements. We will provide you with an estimated delivery timeline when you place your order. For equipment leasing, additional time may be required for documentation and setup arrangements.
Q: What if I need products that are not listed in your catalog?
A: We continuously expand our product range in polymer/rubber materials and manufacturing equipment. If you need specific products that are not currently in our catalog, please contact us with your requirements. We may be able to source the products for you, provide custom manufacturing solutions, or add them to our inventory based on demand and feasibility. We specialize in sourcing industrial materials and equipment.
Q: Do you provide equipment leasing or rental services?
A: Yes, we offer equipment leasing and rental services for manufacturing equipment. We have complete manufacturing plants available for lease, as well as various production equipment. Leasing terms and conditions vary depending on the equipment type and duration. Please contact us to discuss your specific leasing requirements and we will provide you with detailed information and pricing.
Q: Do you provide technical support for manufacturing equipment?
A: Yes, we provide technical support and consultation services for our manufacturing equipment. Our team can assist with equipment setup, operation training, maintenance guidance, and troubleshooting. For complex equipment, we may arrange for manufacturer support or provide on-site technical assistance. Please discuss your technical support needs when placing your order.
Q: Can you provide custom polymer/rubber products or custom manufacturing solutions?
A: Yes, we can assist with custom polymer/rubber products and manufacturing solutions based on your specifications. We work with manufacturers to provide customized materials, sizes, and specifications to meet your specific industrial needs. Please contact us with your requirements, including technical specifications, quantities, and application details, and we will provide you with a customized solution and quote.
Q: What quality standards do your products meet?
A: Our products meet industry standards and specifications. Polymer and rubber products are manufactured according to relevant quality standards. Manufacturing equipment comes with manufacturer specifications and certifications. We ensure that all products meet the required quality standards for industrial and commercial use. For specific certifications or quality documentation, please contact us with your requirements.